ELATEC Logo

Health hotline Exclusive medical help and services, around the clock.

What is it about?

One thing is clear: nothing is more important than our health. We often only notice it when something hurts or doesn't work as usual. To make sure that doesn't happen and that you can react as quickly as possible if something pinches, there's the health hotline. You can get advice and help around the clock. If you want, anonymously. You will receive answers to questions that concern you and, if necessary, an appointment with a specialist earlier than usual.

Typical case

Max has constant back pain, and the orthopedist has diagnosed a herniated disc. To confirm the diagnosis, his back is to be x-rayed. But an appointment is not possible for another eight weeks. Eight weeks?! For Max, this is an imposition, because on the one hand he is tormented by pain, and on the other he finally wants to know for sure. So he calls the health hotline, and lo and behold, he gets an appointment soon.

What do I get out of it?

  • You finally don't have to wait forever for appointments with your doctor or therapist.
  • You'll get help right away if you have a medical question or something else health-related is on your mind.  
  • You'll also get immediate help if you're facing mental health challenges, big or small.  
  • You can get advice on treatment options, vaccinations, medications or psychological challenges.  
  • You can talk to an expert around the clock, 365 days a year and in pretty much any language.  
  • If you still have a topic or an unanswered question that continues to bother you, we will provide you with a health guide who will deal with your concern intensively and very personally.

How does it work?

  • Simply call the elipsLife health phone: +49 221 / 20 65 40 20.
  • The health experts and medically trained staff answer your questions and offer you advice.
  • Available around the clock, 365 days a year, anonymously if you wish.
  • If you would also like medical or psychological support, you will be assigned a health guide.

Still have questions? Just talk to us.

Manuela Wagener

Manuela Wagener

Sabine Thier

Sabine Thier

Petra Härle

Petra Härle

Petra Warth

Petra Warth

Get in touch with us